Privacy Policy — jiliaisa

jiliaisa ("jiliaisa," "we," "us," or "our") operates the online gaming platform accessible at jiliaisa.vip. We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use the jiliaisa platform.

This Privacy Policy ("Policy") describes how jiliaisa collects, uses, stores, shares, and protects personal information in connection with your use of the jiliaisa website, mobile platform, and related services. This Policy applies to all registered players and visitors to jiliaisa.vip, including players based in the Philippines and other jurisdictions where jiliaisa operates.

By registering an account on jiliaisa or by continuing to use the jiliaisa platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the jiliaisa platform immediately.

This Policy should be read together with jiliaisa's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

jiliaisa collects the following categories of personal data from players and platform visitors:

jiliaisa collects personal data through the following means:

• Direct Interactions: When you register a jiliaisa account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you directly provide us with personal data.
• Automated Technologies: When you access jiliaisa.vip, we automatically collect technical data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser type, device identifiers, and browsing behaviour on our platform.
• Payment Processors: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, or cryptocurrency, our payment processing partners may share transaction-related data with jiliaisa for the purpose of completing and verifying your transaction.
• Identity Verification Partners: jiliaisa may use third-party KYC and identity verification services to validate the documents you submit. These partners process your data on our behalf under strict data processing agreements.
• Game Providers: Third-party game providers who supply games to the jiliaisa platform may share gameplay data with us for the purpose of account management, dispute resolution, and responsible gaming monitoring.

jiliaisa uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jiliaisa player account, including processing your login credentials and account settings.
• Identity & Age Verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with applicable regulations. jiliaisa strictly enforces the 21+ age requirement for all players.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, including GCash, PayMaya, and Philippine bank transfers.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable legal and regulatory requirements.
• Customer Support: To respond to your queries, complaints, and support requests via live chat and email.
• Responsible Gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling behaviour, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the jiliaisa platform.
• Platform Improvement: To analyse usage patterns and improve the jiliaisa platform, including game performance, user interface, and overall player experience.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and loyalty program updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims in the event of a dispute.

jiliaisa processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jiliaisa — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML legislation, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for jiliaisa's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, jiliaisa relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jiliaisa does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and cryptocurrency payment processors, solely for the purpose of processing your financial transactions.
• KYC & Identity Verification Providers: Third-party identity verification services engaged by jiliaisa to validate player identity documents and age.
• Game Providers: Licensed third-party game providers who supply slot games, live casino games, and other gaming content to the jiliaisa platform.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on jiliaisa's behalf under strict data processing agreements.
• Regulatory Authorities: Government agencies, law enforcement bodies, and gaming regulators where disclosure is required by applicable law or a valid legal order.
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for jiliaisa's legal and compliance obligations.

jiliaisa uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and gather analytics data. The following types of cookies are used on jiliaisa.vip:

• Strictly Necessary Cookies: These cookies are essential for the jiliaisa platform to function correctly. They enable core features such as secure login sessions, account authentication, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use jiliaisa.vip, including which pages are visited most frequently and how long sessions last. This data helps jiliaisa improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences on jiliaisa, such as your preferred language, display settings, and game lobby filters, so you do not need to re-enter them on each visit.
• Marketing Cookies: With your consent, jiliaisa may use cookies to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time via your browser settings or our cookie preference centre.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliaisa platform. For more information on managing cookies, refer to your browser's help documentation.

jiliaisa retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active jiliaisa account, plus a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Customer support records, including live chat transcripts and email correspondence, are retained for up to three (3) years.
• Marketing Data: Marketing preferences and communication records are retained until you withdraw your consent or for up to two (2) years of inactivity, whichever comes first.

When personal data is no longer required, jiliaisa will securely delete or anonymise it in accordance with our internal data disposal procedures.

jiliaisa takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction, including:

• SSL/TLS Encryption: All data transmitted between your device and jiliaisa.vip is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure, access-controlled servers with restricted access limited to authorised jiliaisa personnel only.
• Two-Factor Authentication: jiliaisa supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: jiliaisa conducts regular internal and third-party security assessments to identify and address potential vulnerabilities in our platform.
• Staff Training: All jiliaisa staff who handle personal data receive regular data protection and security training.

As a jiliaisa player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected].

• Right of Access: You have the right to request a copy of the personal data jiliaisa holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data jiliaisa holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that jiliaisa delete your personal data. Please note that this right may be limited where jiliaisa is required to retain data for legal or regulatory compliance purposes.
• Right to Restriction: You have the right to request that jiliaisa restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to jiliaisa processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jiliaisa's overriding legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

jiliaisa will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case jiliaisa will notify you of the extension and the reason for it.

The jiliaisa platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. jiliaisa does not knowingly collect personal data from individuals under the age of 21.

If jiliaisa becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds at our discretion. If you believe that a minor has registered on jiliaisa, please contact our support team immediately at [email protected].

The jiliaisa platform integrates with third-party services including payment processors, game providers, and analytics tools. These third parties operate under their own privacy policies and data processing terms. jiliaisa is not responsible for the privacy practices of third-party services, and we encourage you to review their respective privacy policies.

All third-party service providers engaged by jiliaisa are required to process personal data only in accordance with jiliaisa's instructions and applicable data protection laws. jiliaisa enters into data processing agreements with all third-party processors to ensure your data is handled appropriately.

jiliaisa reserves the right to update or modify this Privacy Policy at any time. When material changes are made, jiliaisa will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated Policy will be published on jiliaisa.vip with a revised "Last Updated" date.

Your continued use of the jiliaisa platform following the publication of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must discontinue use of the jiliaisa platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliaisa handles your personal data, please contact our Data Protection team. Our support agents are available 24/7 via live chat on the jiliaisa platform.

You may also reach us by email at: [email protected]

When submitting a data rights request, please include your registered jiliaisa username, the nature of your request, and any relevant details to help us process your request promptly and accurately.